Returns and Refunds

Our products are made to order. This means returns and exchanges are not supported if you order the wrong size, colour, or simply change your mind.

However, in the case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 14 days of product delivery. Please get in touch with our team at admin@moonfaze.au and provide a clear photo showing the issue. There is no need to return the damaged product.

What's covered:

• Printing errors or defects (e.g. incorrect image, smudging, colour banding)
• Damage that occurred in transit
• Items that arrive significantly different from what was ordered

What's not covered:

• Change of mind, or ordering the wrong size or design
• Minor colour variation between your screen and the printed product — screens display colour differently, and slight variation is normal for print production
• Delays caused by incorrect address details provided at checkout

Your rights under Australian Consumer Law:

Nothing in this policy limits your rights under the Australian Consumer Law. Where goods fail to meet a consumer guarantee (for example, being faulty or not fit for purpose), you remain entitled to a remedy in line with those laws, regardless of the timeframe stated above.